Transcend Australia welcomes media enquiries and whilst we aim to respond to the many requests we receive, we may not have the capacity to do so. Transcend Australia have worked collaboratively and successfully with the media over many years, but we always prioritise the wellbeing of the community we support before any media interest.

We ask that all media contacting us appraise themselves of the resources attached to this page and commit to the dignity, respect and integrity of trans, gender diverse and non-binary people and uphold the ethical and professional standards.

MEAA Journalist Code of Ethics

Australian Press Council Guidelines for reporting on people with diverse sexual orientation, gender identity, and sex characteristics.

Australian Communications and Media Authority

Media Watch

A Guide For Media-Reporting on Gender Identity


Transcend Australia is not an emergency service so if you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline 1800 551 800.

eheadspace, provides free online and telephone support and counselling to young people 12 – 25 and their families and friends. If you’re based in Australia and going through a tough time, eheadspace can help.

Orygen Chatsafe

The Rainbow Door 1800 729 367 10am-5pm, everyday Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond.

Switchboard Victoria Switchboard is the Victorian partner in the national telephone and web counselling, information and referral service QLife. This free peer based service is for LGBTIQA+ identifying people and those who have questions or concerns about LGBTIQA+ issues. This includes families, friends, teachers and coworkers of LGBTIQA+ people. This service is funded by the Commonwealth Department of Health.

Q-life 1800 184 527 3pm to midnight, every day

Beyond Blue 1300 22 4636

Parentline Queensland and Northern Territory: 1300 30 1300 8 am-10 pm, 7 days
Parentline New South Wales: 1300 1300 52 9 am-9 pm, Monday to Friday; 4 pm-9 pm, weekends
Parentline Australian Capital Territory: 02-6287 3833 9 am-5 pm, Monday to Friday (except public holidays)
Parent Helpline South Australia: 1300 364 100 24 hours, 7 days
Parentline Tasmania: 1300 808 178 24 hours, 7 days
Parentline Victoria: 13 22 89 8 am-12 am, 7 days (including public holidays)
Ngala Parenting Line (WA): 08 9368 9368 (metro) / 1800 111 546 (regional) 8am-8pm, 7 days

Family Violence Services
If you are in danger call 000 now.

1800 RESPECT 1800 737 732 (24 hours, 7 days)

Confidential and free information, counselling and support for those experiencing sexual assault or domestic and family violence or abuse. Information is also available for those supporting someone who is experiencing violence and abuse. Online chat available 24/7

DVConnect 1800 811 811 24 hour Domestic Violence Helpline

The Rainbow Door: LGBTIQA+ Family violence support that understands our community

Respect Victoria

Another Closet Domestic & Family Violence and Lesbian, Gay, Bisexual, Transgender, Intersex and Queer People (LGBTIQ)

LGBTQ DV Awareness Foundation